Skip to main content

Working with Gravesham Borough Council, we developed an understanding of their specific requirements and advised on the best procurement route for them. They needed a service provider to support them with their gas servicing schedule and manage the high number of services required over the winter months when repairs are at their highest.

We administered a mini-tender through our Heating & Compliancy Management framework. We hosted the tender on our procurement portal, supported GBC in responding to any tender enquiries and facilitated their evaluation sessions. Following a successful result, Swale Heating started a new 10-year contract with Gravesham Borough Council in April 2019.

At the start of the contract, just under 2000 services were scheduled in the winter. Adopting MOT style servicing meant that these could be moved. By re-profiling the programme, Swale Heating have been able to smooth the servicing to avoid higher volume months falling into the winter when demand for repair work is at its peak. Servicing has been grouped by postcode, increasing access rates by preserving LGSR expiry dates and providing residents with certainty regarding the timing of their safety check visit. There is now no planned servicing from the beginning of October until the end of January.

Project Successes.

  • Lower costs as the servicing approach reduces no access.
  • Reduced environmental impact and disruption to residents.
  • GBC and Swale Heating save 30 tonnes of carbon emissions each year.

“Since being awarded the contract, Swale Heating have been excellent in working with us to deliver this; a journey into the 'calculated' unknown for both parties. We have been impressed by the way Swale Heating worked through each element of the transition and as a result we now have a programme in place which works better for our residents, Gravesham and Swale heating without any compromise on compliancy.”

Daniel KillianDirector (Housing), GBC
Close Menu