This workshop is designed to enhance your skills in supporting those with mental health issues. Learn to recognise the basic symptoms of specific mental health issues, develop effective communication techniques and gain practical strategies for de-escalating situations. Learners will also discover how to appropriately signpost individuals to further support and learn how to practise self-care.
AGENDA
The session will be facilitated by Laura Burke, Director of Laura Burke Consultancy. An outline of the session is shown below:
- Recognise basic symptoms of specific mental health issues.
- Identify key behaviours associated with individual disorders and employ appropriate techniques to effectively communicate with customers.
- Employ active listening and communication techniques for people with mental health issues.
- Learn how to deescalate a situation.
- Discover how to signpost effectively.
- Learn the importance of looking after you.
COST
MEMBERS: Free (£30 + VAT if outside of free allocation)
NON-MEMBERS: £30 + VAT
Unsure if your organisation is a member? Check here
HOW DO I JOIN THE TRAINING?
We will be delivering this training on MS Teams. In advance of the session, you will be sent a unique URL to join within a calendar invite. Please ensure that the attached T&C’s on the invite are thoroughly read.
We look forward to seeing you there.
