Develop your understanding of Tenant Satisfaction Measures and the key priorities landlords should be working to.
AGENDA
The session will be facilitated by the teak at Birketts. We’ll cover:
- The background to the introduction of Tenant Satisfaction Measures
- The specific measures required
- The importance of creating and maintaining a positive listening culture and how to achieve this
- Approaches to sharing data with tenants and enabling it to influence the business
- Approaches to effective resident engagement.
COST
MEMBERS: Free (£30 + VAT if outside of free allocation)
NON-MEMBERS: £30 + VAT
Unsure if your organisation is a member? Check here
HOW DO I JOIN THE TRAINING?
We will be delivering this training session on MS Teams. In advance of the session, you will be sent a unique URL to join within a calendar invite. Please ensure that the attached T&Cs on the invite are thoroughly read.
We look forward to seeing you there.
