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Events

Resident Conflict Management - Contractor Training

02 December 2025 | 09:30 - 12:30 | Online training

Register now
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Learning Objective

This course is for contractors and the supply chain. At the end of this session, each delegate will have gained knowledge on various aspects of conflict and how to manage certain situation which could arise within role. 

Agenda 

The session will be facilitated by The Resident Conflict Company. An outline of the session is shown below:

  • Defining conflict, aggression, and assertive behaviour
  • Principles for managing conflict, different personalities, and communication styles
  • The stages of conflict escalation – using a 4-part model to de-escalate conflict to support managing unpredictable situations (drugs, alcohol, groups, etc.)
  • Understanding personal triggers – ‘Red rag’ words and phrases
  • Managing vocal speed and tone Strategies to maintain composure
  • Defining abusive behaviour
  • Involving others and a 3-step model to handle abusive behaviour
  • How we tend to listen, questioning techniques and structuring challenging conversations

Cost - £30 + VAT

How do I join?

We will be delivering this training session on MS Teams. In advance of the session, you will be sent a unique URL to join within a calendar invite. Please ensure that the attached T&Cs on the invite are thoroughly read.  

We look forward to seeing you there.

Train the team

Want to train your team?

We can adapt this course and deliver it to you in-house.

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