Compliance
Our Compliance frameworks are clever, agile and really embrace building safety.
Our Compliance frameworks are clever, agile and really embrace building safety.
Asbestos inspections & testing
Water hygiene risk assessments
Fire Safety Works
Heating & water hygiene
Frameworks that connect you with experienced consultants ready to support your projects.
Asset & development consultancy
Compliance consultancy
Frameworks to help you design, deliver and maintain whole-house energy efficiency measures.
Mechanical ventilation
Domestic air source heat pumps
Communal air source heat pumps
Domestic ground source heat pumps
We've a number of frameworks to support your development projects.
Our framework covers fully managed, secure, flexible and auditable electronic payment services.
Our cleaning and grounds maintenance framework is designed to help with your estate management.
Our repairs and maintenance frameworks support all aspects of your asset management strategies.
Internal & external building works
03 December 2025
This principle applies for contractors entering resident's properties. If a contractor employed by the landlord sees a defect during authorised work, the landlord is deemed to know - even if the contractor doesn't report it. This is rooted in agency law and supported by cases like Stone & Rolls and Liverpool City Council v Irwin.
If the contractor is expressly or impliedly authorised to inspect or maintain the property, their knowledge of defects is imputed to the landlord. A good example of this is structural issues and safety hazards.
Under common law and the Defective Premises Act 1972, contractors must perform work in a "workmanlike or professional manner" and ensure the dwelling is fit for habitation. Courts have implied a duty to warn of obvious defects or risks, especially where safety is involved.
Landlords should consider including clauses in their contract to outline:
You should have a clear procedure for how this is recorded, what actions are taken and when. You should also make it clear that if the contractor doesn't report these repairs, they become fully responsible in the event of a claim by the tenant. Legal advice is required to ensure this clause is worded correctly.
All colleagues delivering services in resident's homes should be made aware of their responsibility to report repairs. Here you need clear procedures to ensure everyone in your organisation is aware of this duty and the consequences for not doing so.
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