Membership

Main menu

About us

Main menu

Frameworks

Electronic payment services

Main menu

Training & events

Main menu

News & insights

Events

Social Tenant Access to Information Requirements (STAIR) - Member Exclusive Webinar

11 June 2026 | 10:00 - 11:00 | Online training

Register now
STAIR Member Exclusive Webinar
Divider Pattern

Webinar Overview

The Social Tenant Access to Information Requirements (STAIRs) create a new transparency framework requiring private registered providers to give social housing tenants access to information about housing management, demonstrating a commitment to transparency, accountability, and tenant involvement. This practical training session will equip your organisation with the knowledge and tools needed to implement compliant systems before the regime comes into force.

What We'll Cover:

  • Understanding the STAIRS Framework
  • Publication Scheme Requirements
  • Processing Information Requests
  • When You Can Refuse or Withhold Information
  • Balancing Competing Obligations
  • Complaints and Dispute Resolution
  • Practical Implementation Steps
  • Timeline and Next Steps

Cost

This webinar is free for SEC Members. 

How do I join?

We will be delivering this webinar on MS Teams. In advance of the session, you will be sent a unique URL to join within a calendar invite. Please ensure that the attached T&Cs on the invite are thoroughly read.

Train the team

Want to train your team?

We can adapt this course and deliver it to you in-house.

Divider Pattern

Stay in the loop

Be the first to hear about our upcoming events and all our latest news by signing up to our fortnightly newsletter.

Join our subscriber list
Training event house cta