Compliance
Our Compliance frameworks are clever, agile and really embrace building safety.
Our Compliance frameworks are clever, agile and really embrace building safety.
Asbestos inspections & testing
Water hygiene risk assessments
Fire Safety Works
Heating & water hygiene
Frameworks that connect you with experienced consultants ready to support your projects.
Asset & development consultancy
Compliance consultancy
Frameworks to help you design, deliver and maintain whole-house energy efficiency measures.
Mechanical ventilation
Domestic air source heat pumps
Communal air source heat pumps
Domestic ground source heat pumps
We've a number of frameworks to support your development projects.
Our framework covers fully managed, secure, flexible and auditable electronic payment services.
Our cleaning and grounds maintenance framework is designed to help with your estate management.
Our repairs and maintenance frameworks support all aspects of your asset management strategies.
Internal & external building works
04 March 2026
Even the best-designed contracts can drift off course. What start as small, manageable issues can quickly snowball.
Too often, we try to tackle these problems via the usual routes like tighter monitoring, escalating governance or increasing commercial pressure.
But, contract recovery isn’t about blame or reinforcement – it’s about understanding why the contract has slipped, rebuilding clarity, and creating conditions for the supplier to succeed.
Here’s our five step guide to bringing your contract back on track with the right behaviours and shared commitment you need to really deliver.
The first step is to understand the real issues without blame or defensiveness. A ‘no-fault’ approach encourages open dialogue and helps all parties to explain operational blockers and constraints. It creates a shared space for problem-solving, rather than escalating tension.
Once the obstacles are clear, a structured roundtable helps to agree a jointly owned recovery plan. You’ll need to bring the right people together (this includes technical, commercial and operational partners), to ensure the plan is realistic and understood by all sides. This shared agreement will build accountability and alignment before any corrective action begins.
Here’s where the recovery truly happens. You need to set clear and measurable targets that keep the plan grounded in deliverables rather than aspirations. By pacing expectations and agreeing realistic timeframes, you’ll create momentum without overloading internal teams.
You need to rebuild a functioning partnership to make sure this works. When both sides feel invested and working towards a common goal, the recovery plan has a greater chance of success. Help the supplier to deliver through good communication and collaborative problem-solving – this will improve performance and reduce the likelihood of repeated issues.
Your recovery plan will rarely follow a linear route. Regular, structured reviews will ensure progress is transparent and will allow for quick adjustments when unexpected challenges arise. Honest, data-driven reporting prevents drift and keeps everyone focused on delivering the outcomes the contract was originally intended to achieve.
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When contracts drift, it’s rarely down to one cause. But by using these steps you’ll help increase performance and stabilise relationships. With open conversations and a willingness to work together, you can turn things around.
If you’re seeing early signs of underperformance – or already dealing with a contract that’s slipping – we can help. Learn more about our contract recovery service and how it delivers stronger partnerships here: Contract Recovery | South East Consortium. Alternatively, contact a member of the team today.
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